Transitioning our support desk to JIRA Cloud has brought numerous benefits to us, our partners, and our customers. For instance, instead of engaging in lengthy email exchanges, customers can now directly access their tickets. This allows them to effortlessly upload files and view any screenshots or attachments provided by our support team.
Plus, team members within the same organization can easily access all tickets created by their coworkers. How convenient is that?
Benefits
- Discover solutions in our Knowledge base for FAQs and challenges.
- Ask for support
- Get an overview of all your tickets, including those created by a colleague
- Access InformaIT documents, including product specifications, release notes, validation packages, and our QMS documents.
