The expectation most teams bring to software procurement in a regulated environment is that signing a contract is only the beginning. Implementation comes next — a project phase involving IT, configuration work, and a separate budget line before anyone runs a real workflow. In many cases that expectation is accurate. A lot of enterprise software is still sold and deployed that way.
Content Compare works differently, and the difference is apparent from the first week.
A defined process, not an improvised one
Onboarding follows six stages in sequence: environment setup and configuration, Installation Qualification, user training, go-live, a Hypercare period, and then transition to live customer support. Each stage has a clear purpose and a clear handoff point. Nothing is improvised around the customer's situation, and no team goes live before the previous stage is signed off.
Content Compare is browser-based, which means there is no software to install locally and no IT infrastructure to provision before the team can work. The environment is set up and configured by InformaIT — dedicated to your organisation, with security hardening and access controls applied before anything else begins. That work happens on InformaIT's side, not yours. For teams that have previously deployed document verification tools requiring local installation or on-premise infrastructure, the absence of that layer is usually the first thing they notice.
The IQ is part of onboarding — not a separate project
For pharmaceutical, medical device, and other GxP-regulated teams, the question that typically follows contract signing is: what does the Installation Qualification look like, and who's responsible for it?
At InformaIT, the IQ is stage two of the onboarding process. It's a formal verification step confirming that the system is installed correctly and meets all defined specifications — completed before training begins, and managed as part of getting started rather than as something the customer has to resource separately. Teams don't need to run their own IQ exercise from scratch or commission a validation project to establish that the system is fit for GxP use.
The obligation doesn't disappear for regulated industries. It's just handled in the right place: before the team is trained, before go-live, as a standard part of how InformaIT deploys.
For teams deploying more than one module, this matters in a further way. All four modules — Text Compare, Graphic Compare, Hard Copy Compare, and Braille & Barcode — are covered under a single validation. There is no separate qualification project per module, and no separately generated reports to reconcile before a release can be signed off.
Training built around your team
Training is structured around the specific needs of your deployment — who will use the platform, which modules are in scope, and what your team needs to feel confident from day one. Sessions cover both super-users and end-users, so everyone arrives at go-live ready to work rather than learning on the job.
The training approach doesn't end at go-live. Questions that come from real use are different from questions asked in advance — they're sharper, more specific, and more useful. InformaIT structures training to address both moments: building readiness before the platform goes live, and reinforcing it during the Hypercare period that follows, when teams are working with real documents and have the right questions to ask.
Going live is a joint decision
Once the IQ is signed off and training is complete, the go-live date is agreed between InformaIT and the customer. InformaIT hands over the production link when the team is ready — not on a date that suits the vendor's deployment schedule. The customer's readiness is the trigger.
Hypercare: elevated support after go-live
The period after go-live is treated as a distinct phase rather than the start of standard support. During Hypercare, each customer has a named contact at InformaIT — one person to call or message directly, without a ticket queue. The environment is monitored proactively so issues are caught before they affect the team. And training continues during this period — when teams are working with real documents, questions are sharper and the learning sticks better.
Transition to standard support follows at the end of Hypercare. From there, teams access the InformaIT Support Portal for any issue — bugs, questions, feature requests, license queries — with SLA-governed response times and updates at every step.
What to have ready before a first conversation
The most useful inputs before an initial call are which modules your team will use and roughly how many users need access. That's enough to give a clear picture of what setup involves, what the IQ covers, and how training sessions should be structured. The six stages are the same whether you're deploying one module or four — the scope determines the timeline, not a fixed implementation runway on InformaIT's side.
↗ See what onboarding looks like for your team — request a demo built around your own documents at informait.com/demo-center.
